Last Updated: November 4, 2026
At Benchocean, we respect your privacy and are committed to handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when visiting our website or purchasing from our Necklace collection.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
When you browse our website, place an order, or contact our support team, we may collect certain information, including:
- Personal Details: Your name, email address, telephone number, and billing or shipping address.
- Order Information: Products purchased, order numbers, transaction details, and delivery preferences.
- Payment Information: Payment-related details required to process transactions. Payment information may be handled directly by our third-party payment providers.
- Technical Information: IP address, browser type, device information, and website usage data.
- Communication Records: Messages, inquiries, and other information you provide when communicating with us.
You may choose not to provide certain information, but doing so could limit your ability to use some website features or complete a purchase.
2. How We Use Your Information
The information collected helps us operate our online store and provide a smoother shopping experience.
We may use your information to:
- Process and confirm orders and payments.
- Arrange product fulfillment and delivery.
- Send order updates and important service notifications.
- Respond to questions, requests, and customer support inquiries.
- Improve our website functionality and shopping experience.
- Monitor website activity and identify suspicious or unauthorized transactions.
- Maintain business records and meet applicable legal obligations.
We only use personal information for purposes that are relevant to our business operations and consistent with applicable privacy requirements.
3. Payment and Transaction Security
When you make a purchase, payment information is processed through the payment methods available at checkout.
We do not intentionally store complete payment card details on our website when payment processing is handled by an external payment provider.
These providers may apply their own privacy and security procedures when handling transaction information. We encourage customers to review the relevant provider’s policies when necessary.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions and improve browsing performance.
These technologies may help us:
- Remember items placed in your shopping cart.
- Maintain shopping and checkout sessions.
- Understand general website traffic patterns.
- Improve page loading and navigation.
- Remember certain browsing preferences.
You can manage or disable cookies through your browser settings. Please be aware that restricting cookies may affect some shopping features.
5. Sharing of Personal Information
We do not treat your personal information as public information. However, certain information may need to be shared with trusted third parties to operate our store.
These parties may include:
- Payment Providers: To authorize and process payments.
- Shipping and Fulfillment Partners: To prepare and deliver your purchases.
- Website Service Providers: To support hosting, website maintenance, analytics, and technical operations.
- Professional Advisors: Where necessary for accounting, legal, or business compliance purposes.
- Legal Authorities: When disclosure is required by applicable law or a valid legal request.
We expect relevant service providers to handle personal information appropriately and only for authorized purposes.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.
Order records, transaction details, and related information may be retained for accounting, customer service, dispute resolution, and legal compliance.
When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.
7. Your Privacy Choices and Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include:
- Requesting access to personal information we hold about you.
- Asking us to correct inaccurate or incomplete information.
- Requesting deletion of certain personal information.
- Objecting to or restricting certain processing activities.
- Withdrawing consent where processing is based on consent.
- Opting out of certain marketing communications.
If you would like to exercise an applicable privacy right, please contact us using the email address provided below.
We may need to verify your identity before processing certain requests.
8. Third-Party Websites
Our website may contain links to external websites or services. These websites operate independently and may have their own privacy practices.
Benchocean is not responsible for the privacy policies or content of third-party websites. We recommend reviewing their policies before sharing personal information.
9. Children’s Privacy
Our website is intended for a general audience and is not designed to collect personal information directly from children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate parental consent where required by law. If you believe a child has provided personal information to us, please contact us so that we can review the matter.
10. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business operations, website features, or applicable legal requirements.
Any updates will be published on this page with a revised date. We encourage visitors to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle privacy-related requests, please reach out to our support team.
Email: contact@benchocean.org
Website: Benchocean
We appreciate your trust and are committed to treating your information responsibly.